TRAVEL CONCIERGE
exceeding in the most extraordinary way and making every moment feel exceptional
LUXURY Clients
150+
ULTRA LUXURY CLIENTS
25+
FAMILY CARE CLIENTS
350+
MISSING CLIENT
You
in Luxury
creating awe-inspiring experiences that leave a lasting impression
in Ultra Luxury
creating moments so rare and extraordinary that they redefine the very meaning of indulgence
It's all about tapping into the emotions of travelers, and we can do this anywhere. Here’s a delightful example of one of our "Ultra Luxury WOW's":
We had a British client residing in Dubai who shared with us that his father was an ardent OK football team supporter. He mentioned, “He’s such a huge fan that he tattooed their logo on his arm for his 60th birthday.”
Two years later, when he couldn’t fly to Manchester for his father’s birthday, he reached out to us to help him find a gift for him. “Something great for his 70th birthday,” he requested.
We happily agreed and suggested taking his father out for a memorable dinner with the rest of the family. He hesitated, wanting something more extravagant, so we promised a surprise without revealing any details. He went along with it.
To summarize the story, we arranged to pick up his sister (and her daughter) in Paris and his brother (along with his two sons) in Barcelona. We transported them to Manchester on a Saturday morning and retrieved his parents later that day for dinner. We used a car with black curtains, so they couldn’t see their destination. We parked inside the stadium and led him to a suite where his sons and grandsons were waiting, complete with a fine dinner while they watched the game. After the match, we kept them there for an extra hour, and suddenly, one of the players arrived with a jersey signed by the entire team.
This is what we call the "WOW" factor!
in Family Care
going above and beyond to create a deeply personalized, compassionate experience that nurtures every member of the family
Identifying a way to positively impact the entire family can be quite a challenge.
Every year, we have a guest who comes to Europe to spend a month surfing with his family. He has two young children, now aged 5 and 7.
As usual, we welcomed them upon their arrival, and they headed home the next day. A few days later, I called to check in and see how the kids were doing. He mentioned they were okay but a bit sad, missing their mother. Since they were divorced, this was their first trip to Europe without her. “During the mornings, we surf, have lunch, and enjoy the beach, and they’re really happy. But when we get back home, they seem to get a little down...”
That truly tugged at our hearts. So, we began brainstorming ways to bring some joy to the kids.
Shortly after, we told our client he needed to be home around 4 PM, as someone would be stopping by to check the electrical cabinet.
Four days later, the delivery service arrived, rang the bell, and dropped off a large box. Our client remarked, “I need to move this near the pool, don’t open it without the kids, and have fun!” No further details were provided.
When our guest and the kids opened the box, they discovered a bouncy castle complete with an electric pump. It measured 6m by 6m and stood 3 meters high, featuring a slide into the pool, water guns, and a playground.
The kids immediately shot a video shouting, “Thanks, Uncle xxx!” and sent it to us.
This is what we call the "WOW" factor!
A Selection of Our Artworks
For nearly 20 years, NH Concierge Services has crafted experiences and details so exceptional that we refer to them as our Artworks
