in Luxury

creating awe-inspiring experiences that leave a lasting impression

LET'S TALK

It's so important that You really know Your clients. Here’s a delightful example of one of our "Luxury WOW's":

One of our earliest clients, who has been with us for nearly 20 years, reached out for assistance. He was heading to Monaco for a meeting with a very affluent individual and had just received a call from this person saying, “I didn’t realize I was going to have a birthday party, so we will keep the meeting, and you are invited to join us for dinner.”

In a state of panic, he exclaimed, “What gift can I give someone who has everything?” The following day, we met for lunch to gather details about the individual—his work, family, and interests. After conducting our research, we discovered that he was a huge fan of Fado music. Our client identified his favorite Fado singer for us.

We contacted the singer and managed to persuade her to sign a guitar and all her DVDs. The only catch was that she was touring in the U.S., and we couldn't wait for her to return in time. So, we dispatched one of our concierges to the U.S. with a Portuguese guitar and her DVDs. He met her at one of her shows, where she signed everything, and we even convinced her to play the guitar during the performance for photos. We then returned directly to Monaco and delivered all the items to our client just two days before his meeting.

It was a tremendous success, leaving everyone impressed.

This is what we refer to as the "WOW" factor!

in Ultra Luxury

creating moments so rare and extraordinary that they redefine the very meaning of indulgence

LET'S TALK

It's all about tapping into the emotions of travelers, and we can do this anywhere. Here’s a delightful example of one of our "Ultra Luxury WOW's":

We had a British client residing in Dubai who shared with us that his father was an ardent OK football team supporter. He mentioned, “He’s such a huge fan that he tattooed their logo on his arm for his 60th birthday.”

Two years later, when he couldn’t fly to Manchester for his father’s birthday, he reached out to us to help him find a gift for him. “Something great for his 70th birthday,” he requested.

We happily agreed and suggested taking his father out for a memorable dinner with the rest of the family. He hesitated, wanting something more extravagant, so we promised a surprise without revealing any details. He went along with it.

To summarize the story, we arranged to pick up his sister (and her daughter) in Paris and his brother (along with his two sons) in Barcelona. We transported them to Manchester on a Saturday morning and retrieved his parents later that day for dinner. We used a car with black curtains, so they couldn’t see their destination. We parked inside the stadium and led him to a suite where his sons and grandsons were waiting, complete with a fine dinner while they watched the game. After the match, we kept them there for an extra hour, and suddenly, one of the players arrived with a jersey signed by the entire team.

This is what we call the "WOW" factor!

in Family Care

going above and beyond to create a deeply personalized, compassionate experience that nurtures every member of the family

LET'S TALK

Identifying a way to positively impact the entire family can be quite a challenge.

Every year, we have a guest who comes to Europe to spend a month surfing with his family. He has two young children, now aged 5 and 7.

As usual, we welcomed them upon their arrival, and they headed home the next day. A few days later, I called to check in and see how the kids were doing. He mentioned they were okay but a bit sad, missing their mother. Since they were divorced, this was their first trip to Europe without her. “During the mornings, we surf, have lunch, and enjoy the beach, and they’re really happy. But when we get back home, they seem to get a little down...”

That truly tugged at our hearts. So, we began brainstorming ways to bring some joy to the kids.

Shortly after, we told our client he needed to be home around 4 PM, as someone would be stopping by to check the electrical cabinet.

Four days later, the delivery service arrived, rang the bell, and dropped off a large box. Our client remarked, “I need to move this near the pool, don’t open it without the kids, and have fun!” No further details were provided.

When our guest and the kids opened the box, they discovered a bouncy castle complete with an electric pump. It measured 6m by 6m and stood 3 meters high, featuring a slide into the pool, water guns, and a playground.

The kids immediately shot a video shouting, “Thanks, Uncle xxx!” and sent it to us.

This is what we call the "WOW" factor!